WhatsApp Business for Website Enquiries

Many customers prefer chat over long forms. A visible WhatsApp button on mobile can recover visitors who would otherwise leave.

Pre-filled messages that name the page or offer help your team triage faster.

Use an official WhatsApp Business setup. Place click-to-chat where intent is high—service pages, pricing, and contact. Avoid covering critical content with aggressive sticky bars on every breakpoint.

Decide who answers, within what time, and what a good first reply includes. Saved replies help with FAQs without sounding robotic.

If volume grows, explore approved automation and handoff to humans—always within platform policies.

Respect opt-in rules for outbound broadcasts. Do not spam website visitors who only asked one question. Clear business hours on the site set expectations when chat is offline.