AI Voice Agents
Handle routine phone enquiries with speech recognition, guided workflows and human transfer.
AI voice agents answer routine calls—hours, FAQs, simple booking intents—using approved scripts, then transfer to people when needed. Telephony, latency and transcription limits apply; disclosure and consent matter.
- ✓ After-hours coverage options
- ✓ Structured call outcomes
- ✓ Human escalation path
What is this service?
Voice agents combine telephony with speech-to-text, dialogue logic and text-to-speech. They work best for narrow, well-defined tasks. Accents, noise and complex requests still need humans. Call recording and AI disclosure rules may apply in your region.
Who should consider it
Businesses with high volumes of repetitive phone FAQs or appointment intent.
When it may not be priority
Highly sensitive counselling or complex sales conversations should stay human-led.
Where this helps
Problem
Missed calls after hours
How we address it
Voice agent for routine intents + callback capture.
Problem
Reception overloaded with hours questions
How we address it
Automated answers from approved scripts.
Problem
No structured call data
How we address it
Summaries and CRM logging.
Problem
No path to a person
How we address it
Warm transfer rules.
Delivery process
Intents
What the agent may and may not handle.
Scripts
Approved replies and escalations.
Telephony
Numbers, routing and providers.
Pilot
Limited launch and quality review.
Illustrative scenarios
Fictional examples for clarity—not verified client results.
Example clinic
- Problem
- After-hours hours/location calls
- Approach
- Voice FAQ + callback
- Practical benefit
- Fewer missed routine calls (illustrative)
Example service company
- Problem
- Appointment intent only
- Approach
- Slot intent → booking handoff
- Practical benefit
- Structured lead (illustrative)
Example education centre
- Problem
- Course date questions
- Approach
- Scripted answers + counsellor transfer
- Practical benefit
- Qualified transfers (illustrative)
What is typically included
Scope is confirmed in your quotation after discovery.
Intent catalogue
In-scope vs escalate.
Dialogue design
Prompts, confirmations, exits.
Telephony plan
Provider and number strategy.
Handoff rules
When and how to transfer.
Logging
Summaries for staff review.
Pilot metrics
Containment and transfer rates.
Optional enhancements
- CRM write-back
- Multi-language
- Payment collection
Third-party costs
- Telephony minutes
- AI voice API fees
Tools & compatibility
Supported integrations depend on your stack and may require technical verification or extra scope.
How pricing is scoped
We quote after understanding complexity, integrations, content volume and whether ongoing support is needed. Third-party subscriptions (AI APIs, messaging platforms, SaaS tools) are usually billed by those providers.
Request a custom quoteCommon questions
Will callers know it is AI?+
How accurate is recognition?+
Can it replace a receptionist?+
Recording laws?+
Latency?+
Costs?+
Ready to discuss AI Voice Agents?
Tell us about your goals. We will confirm fit, scope and a clear quotation.